Terms And Conditions
Last Updated: [20-August-2025]
Welcome to PTS – Premium Technical Support. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or placing an order, you agree to be bound by these Terms, in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
1. Company Information
PTS – Premium Technical Support
Eastern Province, Saudi Arabia
Phone: +966 265 4794
Email: pts99890@gmail.com
2. Eligibility
By using our website or purchasing from PTS, you confirm that you are at least 18 years old or have legal capacity under applicable Saudi laws to enter into binding contracts.
3. Product Information
All products listed are subject to availability. While we strive for accuracy, PTS reserves the right to correct any errors in product descriptions, pricing, or availability without prior notice.
We offer a wide range of products including but not limited to:
1.Pipe Fittings (Stainless Steel, Carbon Steel, PVC, HDPE, etc.)
2.Valves & Flanges
3.Gaskets
4.Custom Fabrication Solutions
4. Orders and Payment
Orders placed through our website are considered official once payment is confirmed. We accept the payment methods allowed by Shopify and local Saudi gateways (e.g., Mada, STC Pay, Apple Pay, credit/debit cards).
PTS reserves the right to reject or cancel any order at our discretion.
5. Pricing
All prices are in Saudi Riyals (SAR) and include applicable VAT unless stated otherwise. We reserve the right to modify prices at any time without notice.
6. Shipping & Delivery
We deliver within Saudi Arabia and internationally (based on agreement). Delivery timelines may vary based on location, order volume, and product availability. While we aim for timely delivery, delays may occur due to logistics or unforeseen issues.
Shipping costs, duties, or import taxes (if any) will be borne by the customer unless otherwise stated.
7. Returns & Refunds
Due to the nature of industrial supplies and custom fabrication, returns are generally not accepted unless the item is:
1.Damaged upon arrival
2.Incorrect or mismatched from your confirmed order
All return requests must be made within 3 business days of receiving the item, with supporting documentation (photos, invoice, etc.).
Refunds, if approved, will be processed through the original payment method within 7–14 business days.
8. Warranties
PTS supplies products that meet standard industrial specifications. Any warranties (manufacturer or supplier-based) will be disclosed per product and are subject to those terms. PTS does not independently provide extended warranties unless explicitly stated.
9. Limitation of Liability
To the fullest extent permitted by Saudi law, PTS shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services or products.
10. Intellectual Property
All content on our website — including logos, product images, text, design, and branding — is the intellectual property of PTS and may not be reproduced, modified, or distributed without written consent.
11. Privacy Policy
Your privacy is important to us. All customer data is handled in accordance with applicable KSA data protection laws. We do not sell or share your personal information with third parties without consent, except where required by law.
For details, please see our [Privacy Policy].
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes shall be settled in the competent courts of the Eastern Province.
13. Changes to Terms
PTS reserves the right to update or change these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website implies acceptance of these changes.
14. Contact
If you have any questions about these Terms, please contact us:
Email: pts99890@gmail.com
Phone: +966 265 4794