FAQs
1. What is Premium Technical Support (PTS)?
PTS is a global supplier of high-grade industrial pipe fittings, valves, and custom-fabricated components. We offer not only premium materials but also technical consultation and sourcing expertise tailored to complex industrial environments — serving leading clients across oil & gas, petrochemicals, infrastructure, and construction.
2. Why was your original website taken down?
Our previous website was compromised due to an unauthorized breach and has since been permanently decommissioned. This new platform has been rebuilt with enhanced security protocols, modern infrastructure, and verified ownership to ensure complete trust and protection for our clients.
3. Is this the official and secure website for PTS?
Yes. This is the only official website for Premium Technical Support. It has been developed under verified control and utilizes encrypted hosting to protect your data and browsing experience.
4. Do you sell products directly online?
No. Our catalog is available for browsing, but we do not operate a public e-commerce checkout. Every order is handled through direct consultation to ensure precise specifications, compliance, and quality assurance for industrial needs.
5. How can I place an order or request a quote?
You may submit a request via our [Contact Page], call our office, or email our sales and technical team directly. Our specialists will consult with you to understand your technical requirements before issuing an official quote.
6. What types of fittings and materials do you offer?
We supply a comprehensive range including:
1.Stainless Steel (304, 316, etc.)
2.Carbon Steel
3.Copper & Brass
4.PVC / CPVC
5.HDPE Systems
We also offer gaskets, valves, flanges, and custom-fabricated components upon request.
7. Who are your clients?
We serve a range of trusted clients including:
1.SABIC (as a third-party supplier), and thrive to be direct supplier
2.Expertise Contracting, Hyundai, Samsung (as a direct supplier)
3.Various private and governmental contractors operating in high-demand environments.
8. Do you provide technical support?
Yes. Our technical team is available Saturday to Thursday, 7:00 AM – 7:00/8:00 PM (local time) to support you with product selection, application planning, and project-specific guidance.
9. Can I download technical documentation or spec sheets?
Yes. You can visit our [Technical Specs] section to access product specification sheets, material data, and installation guides. Custom documentation is available upon request for qualified projects.
10. How do I verify that I’m dealing with PTS and not an unauthorized party?
Always ensure you're contacting us through this official site or our verified email addresses. If you’re unsure, contact us directly to verify any correspondence or supplier engagement. PTS does not engage in any unauthorized or third-party marketing, trading, or online sales through unofficial channels.
Frequently Asked Questions (FAQ)
Do you offer bulk pricing for resellers?
Yes, we offer competitive bulk pricing for distributors, contractors, and repeat buyers. Please use our distributor inquiry form to apply.
What materials do your pipe fittings cover?
We supply fittings in stainless steel, carbon steel, brass, copper, PVC, CPVC, and HDPE — including valves, gaskets, and custom fabrications.
How can I request a custom product or specification?
Use our “Request a Quote” form and describe your custom needs. We’ll respond with feasibility, lead time, and pricing.
Have a question? Ask us!
If you couldn't find your answer above, you can submit your question and our team will review and update the FAQs regularly.