Privacy And Policy

Last Updated: [20-August-2025]

At PTS – Premium Technical Support, we are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in compliance with applicable laws in the Kingdom of Saudi Arabia (KSA).

By using our website or purchasing our products and services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

PTS – Premium Technical Support
Eastern Province, Saudi Arabia
Email: pts99890@gmail.com
Phone: +966 265 4794

2. What Information We Collect

We may collect the following types of information from you:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Company name (if applicable)

  • Payment details (processed securely via Shopify or authorized providers)

Technical Data

  • IP address

  • Browser type and version

  • Time zone settings

  • Device information

  • Pages visited and time spent on the site

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Communicate with you regarding your purchase

  • Respond to inquiries or quote requests

  • Improve website functionality and user experience

  • Send service updates or promotional content (only if opted in)

  • Prevent fraud and ensure compliance with Saudi laws

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Trusted third-party service providers, such as payment gateways, logistics partners, or customer support platforms (e.g., Shopify, Stripe)

  • Regulatory or legal authorities, only if required by law or court order in the Kingdom of Saudi Arabia

All third parties are required to process your data securely and in accordance with privacy standards.

5. Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure hosting platforms

  • Role-based access control

  • Regular security reviews

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and review your personal information

  • Request correction or deletion of your data

  • Withdraw your consent (where applicable)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at pts99890@gmail.com.

7. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience. These cookies help us:

  • Remember your preferences

  • Track website performance

  • Offer personalized content

You can disable cookies through your browser settings at any time, though some features may not function properly.

8. International Data Transfers

If you are accessing our website from outside Saudi Arabia, be aware that your information may be transferred to and stored in servers located in Saudi Arabia or other jurisdictions. By using our site, you consent to this transfer in accordance with this Privacy Policy.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

PTS reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with an updated "Last Updated" date. Continued use of our website indicates your acceptance of these changes.

11. Contact Us

If you have any questions, concerns, or data access requests, please contact:

📧 Email: pts99890@gmail.com
📞 Phone: +966 265 4794